Privacy Policy

HealthBooking ("we", "us", "our") operates a digital marketplace at healthbooking.eu that connects patients with independent, verified hospitals and clinics across multiple countries. This policy explains what personal data we collect, why we collect it, and the choices you have.

This policy applies to visitors of our website, users of our platform, and anyone who submits a quote request or creates an account with us.

We collect information in three main ways:

• Information you give us directly — your name, email address, phone number, treatment interests, and any message you include when requesting a quote, creating an account, or contacting a partner clinic.
• Information collected automatically — browser type, device information, pages visited, referring website, and approximate location (derived from IP address).
• Information from partner clinics — where a clinic shares booking or treatment status updates relevant to a quote you requested.

We use the information we collect to:

• Connect you with relevant partner clinics and forward your quote requests
• Create and manage your patient account, including saved clinics and quote history
• Respond to your questions and provide customer support
• Send service-related communications, such as confirmation that a request was received
• Understand how our platform is used so we can improve it, and detect fraud or misuse

We do not use your health-related information for advertising purposes, and we never sell personal data to data brokers.

When you request a quote or express interest in a specific clinic, we share the relevant details of your request (your name, contact information, and treatment interest) with that clinic so they can respond directly to you. Clinics on our platform are independent businesses and are responsible for how they handle the information you share with them once a direct conversation begins.

We do not share your personal data with clinics you have not shown interest in, and we do not share it with unrelated third parties for their own marketing purposes.

We use cookies and similar technologies to keep you logged in, remember your language and currency preferences, and understand aggregate usage of our site (for example, which pages are visited most often). You can control cookies through your browser settings; disabling them may affect some site functionality, such as staying logged in.

We retain personal data for as long as your account is active, or as long as necessary to fulfil the purposes described in this policy — for example, to respond to a quote request or resolve a support issue. Where you ask us to delete your account, we will remove or anonymize personal data within a reasonable period, except where we are required to retain it by law.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@healthbooking.eu. We will respond within a reasonable timeframe and may need to verify your identity first.

Because our partner clinics and platform infrastructure are located in different countries, your data may be processed outside the country where you live. Where this happens, we take steps to ensure an appropriate level of protection is maintained, consistent with applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. If we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly.